In February 2013 the Surgery conducted a Patient Survey. The aim of the survey was to gain Patients’ opinions on our services and help us make improvements if possible.
The Surgery used the General Practice Assessment Questionnaire (GPAQ) to conduct the Survey
What the Survey found
To summarise the findings, the questionnaires found that:
Most patients thought that it was fairly easy to get through to the Surgery to book appointments and usually did so using the telephone, 28% of respondents would like to book appointments online, but only 6% had.
Being able to see a GP the same day is important when necessary as well as being able to book appointments in advance. Most patients felt that they were able to do so. Patients find it difficult to access the GP of their choice but when they are seen, surgeries usually run on time.
Patients are generally satisfied with opening times, but some would like to see appointments in the early morning, evening and at weekends.
Patients generally appeared to be satisfied with the services that our surgery provides and the treatment that they have received from our GPs and Nurses.
What action we plan to take
The survey showed that many patients were dissatisfied with availability of appointments and accessing the surgery by phone. Last year as a result of the patient survey we launched a trial of online appointments. This trial proved to be successful with the small number of patients who used it.
This year we plan to attempt to increase the number of patients using online appointments, as well as increasing the number of clinics that can be booked online. Currently only GP appointments can be booked on line but we would like to make some nurse clinics available as well.