Appointments System

Consultations are by appointment only. Appointments with the doctor are normally for 10 minutes but if you feel that your problem may take longer a double appointment can be arranged. Appointments to see a doctor or nurse can be made in person or by telephoning the surgery during opening hours.

We aim to offer patients an appointment with a GP within 48 hours of initial contact with surgery, although this may not necessarily be with the GP of your choice. Any patient needing to be seen urgently will be offered an appointment with a GP at some time during the working day. In this instance, you cannot specify the time of day that you will be seen or which doctor will see you.


Urgent Care Team

Patients in Gateshead who are not be able to access health services due to mobility problems or because they feel too unwell to attend a walk-in centre/minor injury and illness unit or GP practice, can call the urgent care team.

The team provides patients with quality, timely care in their own home or nursing home seven days a week, 24 hours a day. The urgent care team are made up of highly skilled nurses who will provide clinical assessment, treatment, follow-up and ongoing support. The service is available to all patients over the age of 18 who are registered with a GP.

Conditions covered include: chest infections, chronic obstructive pulmonary disease (COPD), abdominal pain, shortness of breath, headaches, vomiting; diarrhoea, diabetes, epileptic fits, burns, falls, lacerations, flu, ear problems, back pain, asthma, urinary problems and constipation.

The Gateshead team can be contacted on: 07908 414 673.

Extra Care (Alternative GP Appointments)

If the Surgery cannot offer you an appointment with a GP you may be offered an Extra Care Appointment.

These appointments are at either Gateshead Health Centre based at Prince Consort Road or Blaydon Health Centre and are available to all patients registered with a Gateshead GP.

  • Appointments are available at the Extra Care Service 7 days a week.
  • Appointments must be booked in advance by the Surgery – Extra Care is NOT a walk-in service.

Home Visits

If you need to request a home visit please call the surgery between 08:30 and 10:00am. A doctor will visit you at some point during the day. If the visit is not urgent or is not necessarily needed on that day please notify the receptionist when you call.

Please request a visit only when it is really necessary – click here for our guidelines on home visits.

Cancel an Appointment

It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.

You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance. (excluding weekends and public holidays). You can also text to cancel your appointment.

Text Reminder Service

We have a texting service which allows you to receive confirmation and reminders about your appointments.

To have this service you will need to register by completing a consent form.

Please remember to update your contact details with us when you change address, telephone numbers and email address.

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